Shipping & Delivery Policy

Last Updated: August 26, 2026

Karaoke.qa provides mobile karaoke and entertainment services, rather than physical products. Therefore, our "shipping" refers to the delivery, setup, and collection of karaoke equipment for your booked event.

1. Service Delivery

Karaoke.qa delivers and sets up the equipment at the location provided during the booking process.

Our service may include the delivery, setup, operation, and collection of the equipment included in your selected package.

2. Delivery Locations

We provide delivery and setup services within Qatar, subject to availability.

Bookings within Doha are generally covered by the standard package pricing. Additional delivery or service charges may apply for locations outside Doha, depending on the event location.

If an additional location charge applies, the customer will be informed of the applicable charge.

3. Delivery & Setup Time

Our team will coordinate the delivery and setup time based on the booking details.

Customers should ensure that the event location is accessible at the agreed setup time to allow our team to complete the setup before the scheduled service.

4. Additional Hours

Each package includes a specific service duration as stated at the time of booking.

If the customer requests additional hours beyond the duration included in their package, additional charges will apply.

This also applies if the customer decides to extend the service while the equipment is already at the event and in use.

Additional hours are subject to the availability of our team and equipment. The applicable additional charges will be communicated to the customer and must be paid before or during the extended service period.

5. Collection of Equipment

After the scheduled service period ends, Karaoke.qa will collect the equipment from the event location.

Customers should ensure that the equipment remains available and accessible for collection.

If the customer has extended the service period, the collection time will be adjusted accordingly, subject to the agreed additional service period.

6. Delivery Delays

While we make every reasonable effort to arrive on time, delivery and setup may occasionally be affected by circumstances outside our control, including traffic, weather conditions, venue restrictions, road conditions, or other unforeseen circumstances.

7. Customer Responsibilities

Customers are responsible for:

• Providing an accurate delivery and event location.

• Ensuring reasonable access to the location.

• Informing us of any access restrictions or special venue requirements before the booking.

• Ensuring the equipment can be safely delivered, used, and collected at the location.

• Informing us in advance if additional time may be required.

8. No Product Shipping

Karaoke.qa does not ship or sell physical products through the website. All equipment provided as part of a booking is delivered to the customer's event location as part of the booked service and remains the property of Karaoke.qa.

9. Contact Information

If you have any questions regarding delivery, setup, additional charges, or your booking, please contact us:

Karaoke.qa
Website: karaokeqa.com
Email: karaoke.qa@gmail.com
Phone / WhatsApp: +974 51104439
Location: Qatar